Terms and Conditions

We respect that your time is valuable and we appreciate that you understand ours is too. At Least 24 hours notice is required for any appointment cancellations or rescheduling, Should you cancel or reschedule within 24 hours or do not attend a booked appointment we reserve the right to charge a 50% cancellation fee of your appointment cost. In the case of pre-paid treatments, The treatment will be forfeited. Please not credit card details may be required for any appointments exceeding 30minutes. Large treatments also require a 50% booking fee to secure the appointment requested.

Refunds
-Treatments are not transferable to other individuals.
-We require at least 24 hours notice to be given for any laser appointment date change or cancellation
-If you change or cancel your appointment within 24 hours of your appointment date, or do not attend a booked appointment, we reserve the right to apply a cancellation fee of 50% of the treatment cost.
-In the case of pre-paid treatments, the full cost of treatment will be forfeited
-Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a pleased client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.
-Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
-For us to provide you with great service it is essential that you provide all information requested in completing consent forms or advising us of any issues that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Prepaid Treatment

If you pre-pay for treatments there is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).
48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid or tattooing appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.